Privacy Policy

Thank you for visiting our website (the Site). This Notice sets out the basis on which any personal data provided to us by you, or received by us from third parties, will be used by us.

Please read this Notice carefully and ensure that you understand our rights and responsibilities under it.

We are Fire Escape Limited, a private limited company registered in the United Kingdom under company number 04172181. Our registered address is 9 Blenheim Park Road, South Croydon, Surrey, CR2 6BG

We respect the use of personal information and we keep the data subject’s needs in mind at all times. This notice is our explanation of how we approach data. We hope it is clear but if you have any questions please ask us:

Email to

Telephone: 020 8665 6598

How do we collect information?

We may collect information directly when we interact with you including in person, by phone, by email, via our website. We may also receive information from Third Parties by word of mouth.

Why do we collect information?

We collect information in order to carry out our business purposes. We will always have a lawful purpose for any information we collect and we will let you know that purpose at the time of collection or shortly afterwards.

What information do we collect?

The information we collect may include:

  • name
  • address
  • email address
  • telephone number
  • social media contact data
  • bank account details (eg. from payments)
  • credit card details (eg.from payments)
  • age/gender/date of birth (eg. from service users)

How do we use your information?

Your information is used to:

  • provide services to you
  • inform you about our services
  • process payments received from you
  • for administrative purposes
  • enable record keeping (including feedback, surveys)
  • comply with a legal requirement

We may contact you with service updates and/or marketing content, via your preferred means of communication. Our aim is to avoid sending you unwanted communications.

Do we share your information with Third Parties?

We will never sell your information.

We sometimes share your information with selected Third Parties (associate Mediators), who work with us to deliver our business purposes. In our contracts with these Third Parties we require them to comply with data protection laws.

If required by law, we would share your information with the appropriate persons.

How do we store and protect your information?

We keep most information digitally using appropriate software. Some information (eg. paper-based) is kept in secure physical storage. Other information, such as phone messages, are converted to another format for storage. The management of our organisation is designed to enable and ensure compliance with the Data Protection laws currently in force.

When do we stop using your information?

We keep your information while we need it for our business purposes or until you request removal. Generally we review our databases every 6-12 months to remove expired data. Some information is required to be kept for longer, such as financial records.

What happens if something goes wrong?

We keep aware of the process to be followed if a Breach occurs (including reporting and rectifying). If you are unhappy about our handling of your data we will do our best to improve the matter for you. You have the option, if our actions seem insufficient, to contact: Information Commissioner’s Office, online at or tel 0303 123 1113

How can you update, change or remove your information?

Please contact us to make your request:

Email to Telephone: 020 8665 6598

Where reasonably possible we will acknowledge your request within 2 working days and progress it within 5 working days.

Overall Our Aims are to ensure that you:

  • know what data we hold
  • understand why we hold that data
  • know how long we will hold the data
  • can change or remove that data on request (subject to requirement of law)
  • can see a clear path for help if you feel it is necessary

  • Cookies

    Cookies and how they Benefit You

    Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

    Our cookies help us:

    Make our website work as you'd expect Remember your settings during and between visits Improve the speed/security of the site Continuously improve our website for you Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

    We do not use cookies to:

    • Collect any personally identifiable information (without your express permission)
    • Collect any sensitive information (without your express permission)
    • Pass data to advertising networks
    • Pass personally identifiable data to third parties

    You can learn more about all the cookies we use below

    Granting us permission to use cookies

    If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

    More about our Cookies

    Anonymous Visitor Statistics Cookies

    We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

    We use Google Analytics to analyse the use of the Site. Google Analytics gathers information about website use by means of cookies. The information gathered relating to the Site is used to create reports about the use of the Site. Google’s privacy policy is available at: We also use, read their privacy policy at

    Turning Cookies Off

    You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

    It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

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